❓ Frequently Asked Questions
8i88 FAQ — Answers to All Your Questions
From accounts, deposits and withdrawals, and games to bonuses and security — find detailed answers to the most frequently asked questions from Bangladeshi players here.
Welcome to 8i88. This FAQ page is designed to answer the most common questions from Bangladeshi players — everything from opening an account to depositing and withdrawing with bKash and Nagad, BPL and IPL cricket betting, slots and live casino, bonuses and VIP benefits, and responsible gaming is explained here in plain English. If you cannot find an answer to your question, our 24/7 live chat support is always ready.
Account and Registration
To create an account at 8i88, you need an active mobile number, a valid email address, and your full name and date of birth. The registration process is fully available in Bengali and can be completed in just a few minutes.
No, each player may hold only one account. Creating multiple accounts violates 8i88's terms and conditions and may result in account suspension. If you have an issue, contact the support team directly.
Use the "Forgot Password?" option on the login page and a reset link will be sent to your registered mobile number or email. If that does not work, get help from the 24/7 live chat support — the team assists in Bengali.
In most cases, account verification is completed within 24 hours. Uploading a clear photo of your national ID or passport along with a recent bank statement or utility bill speeds up the process.
Deposits and Withdrawals
Deposits from bKash or Nagad are generally credited to your 8i88 account within a few minutes. Rocket and bank transfers may take up to 15–30 minutes. If there is any delay, contact support.
The minimum deposit at 8i88 is ৳200, and this applies to all payment methods (bKash, Nagad, Rocket, and bank transfer). There are no additional fees for deposits.
Withdrawals at 8i88 are processed within a maximum of 1 hour. The minimum withdrawal amount is ৳1,000. Funds are sent directly to bKash, Nagad, and Rocket, so there is no long wait.
8i88 generally does not charge a separate platform fee for withdrawals. However, your mobile banking service or bank may apply its own transfer charges — those are subject to the respective provider's policy.
8i88 currently supports bKash, Nagad, Rocket and bank transfer. These methods are convenient for all major mobile banking users in Bangladesh.
Games and How to Play
In the cricket section of 8i88, you can bet on BPL, T20 World Cup, IPL, and other international and domestic matches. Both pre-match and live betting options are available. You can choose from various markets such as match winner, toss, and top run scorer.
To bet on BPL matches, log in to your 8i88 account, go to the cricket section, select your preferred match and market, enter the amount, and confirm. Your bet slip is saved and results are updated automatically after the match.
Slots are reel-based games where you win prizes by matching symbol combinations. 8i88 features games from various providers including PG Soft, Pragmatic Play, and JILI. You will find all types of slots by theme — classic, fruit, mythology, and adventure.
In the 8i88 live casino, you can play live roulette, blackjack, baccarat, Sic Bo, and many more games with real dealers. Streams are broadcast directly from the studios of top providers including Evolution Gaming and Ezugi.
RTP, or Return to Player, is a theoretical percentage indicating how much a game returns over the long term. A higher RTP means theoretically more returns, but each round is independent. 8i88's games use verified software to ensure fair play.
Yes, 8i88 is fully mobile-friendly. The site works smoothly from any Android or iOS browser. All games and features are available on mobile without downloading a separate app.
Bonuses and Promotions
New players receive a 150% bonus on their first deposit, up to ৳8,000. To receive this bonus, a minimum deposit of ৳200 is required and the bonus amount must be wagered 15 times.
The wagering requirement means you must place a specified amount in bets before withdrawing the bonus. At 8i88, this is 15 times for the welcome bonus. For example, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets — which can be spent on slots, casino games, or sports betting.
Joining 8i88's VIP club is automatic — as you play regularly, you will advance through the Bronze, Silver, Gold, and Platinum levels. At the Platinum level, you can receive up to 1.5% cashback weekly. Visit the VIP Club page for more details.
Weekly cashback is awarded based on your VIP level: 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and up to 1.5% at Platinum. At the end of each week, cashback is automatically credited to your account.
Yes, each bonus has a set expiry period. If the wagering requirement is not met within the specified time after activating the bonus, the bonus will expire. See the terms and conditions page for specific details.
Security and Responsible Gaming
8i88 uses SSL encryption to protect your information. All financial transactions are handled through encrypted channels. Verified game software is also used to ensure fair play.
No. 8i88 is for players aged 21 and above only. Age is verified at the time of registration and accounts belonging to minors are closed immediately.
Yes. 8i88 believes in responsible gaming. You can set daily, weekly, or monthly deposit limits and, if needed, choose the self-exclusion option. Learn more on the Responsible Gaming page.
If you feel that gaming is affecting your life, visit 8i88's Responsible Gaming page. All options for taking a break and setting limits are available there. Our support team is ready to assist in Bengali 24/7.
You can reach the 8i88 support team via live chat 24 hours a day, 7 days a week. Support is also available by email: [email protected]. All services are provided in Bengali.
Still have questions?
Our support team is ready to help you in Bengali 24 hours a day, 7 days a week, Bangladesh time.
Email Support
Support Hours
24/7 — Bangladesh Standard Time (BST)
Language of Service
Bengali